Making BPO Work: How to Manage the Relationship and Maximize ROI
So you’ve chosen a BPO partner and the work has started. Now what? Contrary to what some assume, outsourcing isn’t a “set-it-and-forget-it” strategy. Like any relationship, it needs attention, communication, and a bit of patience. This final part of the series is about making sure your outsourcing decision leads to long-term success. Set Expectations Early …
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